Are you a VMware customer wondering about the transition to Broadcom systems? Here’s everything you need to know to ensure a smooth experience.
Transition Timeline
The transition process from VMware to Broadcom will commence on Tuesday, April 30, 2024, at 5:00 p.m. (PDT) and conclude on Sunday, May 5, 2024, at 7:30 p.m. (PDT). During this period, users will experience limited functionality on VMware systems.
Support Channels
Starting May 6, 2024, End User Computing (EUC) customers should direct technical queries to the EUC support at https://customerconnect.omnissa.com. Until then, users can contact VMware’s customer service team via phone or support case submission through VMware Customer Connect.
Features Affected
During the transition period, certain features will be unavailable, including User Registration, License Management, Account Management, and more. However, users can still download product binaries, patches, create, manage, and close support cases.
What Remains Available
Despite the transition, users can continue to access essential functionalities such as downloading product binaries, managing cases, and generating reports.
Data Transfer
Active contracts, product entitlements, contacts associated with entitlements, product licenses, and all open or closed support cases from the last six months will be transferred to the Broadcom Customer Support Portal.
Additional Resources
For further assistance, users can refer to the provided Knowledge Base articles or related products such as Customer Connect.
Conclusion
As VMware transitions to Broadcom systems, it’s crucial for users to be aware of the timeline, support channels, and available functionalities. By following these guidelines, users can ensure a seamless transition and continue to receive the support they need.
This blog aims to provide a comprehensive overview of the transition process, empowering users to navigate the change effectively. Stay informed, stay supported, and embrace the transition from VMware to Broadcom.